Dedicated billing, RCM, and virtual assistant staff for your practice, working inside your EHR.
RCM Staff gives solo practices, group practices, and specialty clinics dedicated Philippines-based specialists: medical billers, industry-certified coders, AR and denial staff, and healthcare-trained virtual assistants who work inside the systems you already run.
It is a practical alternative to another local hire and a healthcare-specialized alternative to a generic VA agency. Staff one role or a blended team across the revenue cycle, and keep full control of your EHR, your data, and your decisions.
Free consultation. 90-day pilot, then month to month. Typical go-live: 7 to 10 days.
RCM Staff is a healthcare staffing partner for U.S. physician practices, not a percentage-of-collections billing company. Solo and group practices hire dedicated, HIPAA-trained specialists in the Philippines: medical billers, industry-certified coders, and AR, denial, posting, eligibility, and prior authorization staff, plus healthcare-trained medical virtual assistants for front-office work. Your team works inside your existing EHR and follows your SOPs while your practice keeps control of its systems, data, coding sign-off, and financial decisions. Staff a single role or a blended team, and add a Supervisor seat if you want QA review and reporting on top.
When the front desk and the billing live on one team, something slips.
Most practices reach out at a familiar breaking point: the schedule is full, the phones and portals never stop, and revenue cycle work keeps getting pushed to whoever has a free minute.
Know exactly who you are hiring: a medical VA or a revenue cycle specialist.
Practices come to us for two related but different needs, and many staff both. Here is how to tell which role fits the work in front of you.
Medical Virtual Assistant
A healthcare-trained assistant for front-office and patient-access work: scheduling, reminders, intake, EHR admin, records, inbox and fax queues, plus eligibility and prior authorization tracking. The right fit when your front desk is overwhelmed and clinical judgment stays with your team.
Explore medical virtual assistants →RCM Specialist
A dedicated revenue cycle professional trained in payer rules and claim lifecycles: billers, industry-certified coders, and AR, denial, posting, eligibility, and prior authorization specialists. The right fit when claims, denials, or aging AR need experienced ownership, not general admin help.
Explore RCM staffing roles →Weighing a medical VA against another local hire? Try the Medical VA ROI calculator →
One role or a blended team, from the front desk to the back end.
Add exactly the capacity your practice needs. Every specialist works inside your systems and follows your workflows, so support fits the real workflow rather than a task list.
Medical Billers
Charge entry, claim scrubbing, submission, and rejection work so claims go out clean and on time inside your EHR.
Learn more →Medical Coders
Industry-certified CPT, ICD-10, and HCPCS coding aligned with your documentation and specialty requirements.
Learn more →AR Specialists
Daily aging work and payer follow-up to keep receivables moving and days in AR from climbing.
Learn more →Denial Management
Denial review, root-cause analysis, corrected resubmission, and appeals to recover revenue before it ages out.
Learn more →Payment Posting
ERA and EOB posting, deposit reconciliation, and underpayment flagging with accuracy checks per account.
Learn more →Eligibility Verification
Pre-service coverage and benefit checks worked daily so front-end billing data stays clean.
Learn more →Prior Authorization
PA submissions, payer follow-up, and approval tracking so paperwork does not delay patient care.
Learn more →Medical Virtual Assistants
Healthcare-trained VAs for scheduling, intake, patient communication, and the admin around the front desk.
Learn more →Add capacity without handing over your practice.
This is staff augmentation, not a billing takeover. RCM Staff supplies trained people, structured onboarding, HR and device management, and no-charge replacement, with QA review and reporting available through an optional Supervisor seat. Your practice keeps the decisions.
Your specialists work inside your EHR and practice management system, follow your SOPs, and route anything that needs a licensed or financial decision back to your team. We do not replace clinical judgment, provider documentation, coding sign-off, or your compliance responsibility.
See how engagements are structured →One staffing model, three seat tiers.
Every role is a dedicated seat at one of three tiers, matched to the experience and credentials the work calls for. Your team directs the daily work.
Core
Dedicated specialists for billing, AR follow-up, denials, payment posting, eligibility, prior authorization, and front-office Medical VA work.
- Full time, or part time from 20 hours per week
- Works inside your systems and SOPs
- You direct the work and set productivity standards
Certified
Billers and coders certified by AAPC, AHIMA, AMBA, or another U.S. credentialing body, for work where the credential matters.
- Industry-certified coders and billers
- CPT, ICD-10, and HCPCS work in your workflow
- Coding sign-off stays with your team
Executive
A senior specialist or Executive Medical VA for higher-complexity roles that span payers, systems, or functions.
- More experienced associate
- Suited to complex or cross-functional roles
- Same seat inclusions as Core and Certified
Included with every seat
- Recruiting and onboarding
- Performance management and offboarding
- Device management and basic oversight
- HIPAA training and a signed BAA
- No-charge replacement if a specialist leaves
Optional Supervisor seat
QA review and reporting are not part of a standard seat. Teams that want them add a separately priced Supervisor seat.
Every tier is a fixed hourly rate, with no percentage of collections. See role-specific details and pricing on our staffing solutions pages, including medical virtual assistants, or the full rate card and terms in our pricing FAQ.
We staff across primary care and a range of specialties, matching billers, coders, and VAs to your documentation patterns and payer mix.
Behavioral health is a core focus. See our behavioral health billing support →
Platforms We Work In
Our specialists log into your existing EHR, practice management, and clearinghouse systems and work the queues directly. No platform migration, no new software to learn.
RCM Staff is independently operated and is not affiliated with the platforms listed above.
How RCM Staff compares to the alternatives.
There is more than one way to add billing capacity. Here is an honest look at how dedicated offshore staffing stacks up against the other paths.
| What to compare | RCM Staff | Generic VA agency | Freelancer | Traditional billing company | Local hire |
|---|---|---|---|---|---|
| Healthcare and RCM training | Required for every role; coder roles industry-certified | Mostly general admin skills | Varies by individual | Yes, within their own process | Depends on your local market |
| Works inside your systems | Yes. Your EHR, clearinghouse, and payer portals | Usually | Usually | Often their own systems and process | Yes |
| Oversight and QA | Basic oversight included; QA and reporting with an optional Supervisor seat | Limited | None. You manage everything | Vendor managed, less visibility for you | You manage |
| HIPAA training and BAA | HIPAA-trained staff, BAA available | Varies by agency | Rarely formalized | Usually in place | You run training and policies |
| Turnover and continuity | No-charge replacement; add a seat for standby coverage | You request a new VA and restart | If they leave, the work stops | Handled internally by the vendor | You rehire and retrain |
| Pricing model | Fixed hourly rate per seat | Hourly or per task | Hourly | Percentage of collections | Salary, benefits, and overhead |
| Control over your billing | Stays with you | Stays with you | Stays with you | Moves to the vendor | Stays with you |
Every model works for someone. If a fully hands-off billing company is the right fit for your practice, we will tell you that on the call.
What dedicated RCM staffing looks like in practice.
“RCM Staff seamlessly managed our billing during a challenging period of transition and expansion. They simplified our workflows and increased collections within just three months.”
These numbers come from a live client engagement. Read the full case study →
Kevin Jamito
Founder, RCM Staff™. CPC, CPB, CPPM, CRCR, CHBME.
This page was written and reviewed for solo and group practice decision-makers: owners, office managers, administrators, and revenue cycle leads weighing dedicated offshore staff against another local hire or a generic VA agency.
Kevin Jamito has 18+ years of U.S. healthcare revenue cycle management experience across billing, coding, practice management, and offshore RCM operations. He founded RCM Staff to give U.S. healthcare teams dedicated Philippines-based specialists who work inside their existing systems.
Read more about Kevin and RCM StaffReady to Build Your RCM Team?
Not sure where to start? Estimate your offshore staffing savings or get a staffing plan first.
Questions practice owners and administrators ask before a call.
Have a question we did not cover? Contact us →
Add the capacity your practice needs. Keep the control you have.
Tell us where your practice is stretched: the front desk, billing, AR, denials, or all of it. On a short strategy call we will map the roles, the right service level, and what it costs, before you commit to anything.
Explore how RCM Staff supports practices.
Medical Billing in the Philippines
How RCM Staff builds HIPAA-trained offshore RCM teams in the Philippines for U.S. physician practices.
Philippines-based RCM staff →Savings Calculator
Estimate what dedicated offshore staff save your practice versus hiring locally.
Estimate your savings →Medical VA ROI Calculator
See the return on adding a healthcare-trained virtual assistant to your front office.
Calculate VA ROI →Behavioral Health Billing
Dedicated billing, AR, eligibility, and admin support for behavioral health, therapy, psychiatry, and SUD practices.
Behavioral health billing support →Ready to Build Your Billing Team?
Tell us about your payer mix, systems, and staffing gap. We'll respond within one business day.
Book a Strategy CallOr send a message and we'll get back to you.