A practical Medical VA role for the work that slows practices down.
From scheduling and intake through eligibility, prior authorization tracking, inbox cleanup, and billing-adjacent admin, MVAs help reduce front-office and patient-access workload while keeping the work inside your existing systems. Clinical judgment, medical advice, and licensed work remain with the provider and licensed clinical team.
Choose a Medical VA package around oversight, reporting, and workflow complexity.
Each package includes a dedicated full-time associate. The difference is how much management, KPI reporting, workflow documentation, QA, and continuity planning you want layered around the role.
Core Medical VA
Best for practices with defined SOPs that need reliable full-time scheduling, intake, inbox, and administrative support.
- Full-time dedicated Medical VA
- Scheduling and appointment reminders
- Patient intake and demographics
- Records, fax, and inbox queues
- EHR data entry
- Front desk support
- Annual HIPAA training
- BAA included
- Client interview and approval before placement
Plus Managed Medical VA
Most PopularBest for practices that want a more experienced Medical VA with account management, reporting, and RCM workflow support.
- Everything in Core
- Experienced Medical VA
- Dedicated account manager
- Weekly performance check-ins
- Productivity monitoring
- Basic KPI and queue reporting
- Eligibility and prior authorization support
- Priority replacement support
Executive Medical VA
Best for higher-complexity workflows that need senior support, structured onboarding, QA, security controls, and continuity planning.
- Everything in Plus
- Senior Medical VA
- Managed onboarding and workflow documentation
- HIPAA-aligned device and access control setup
- Managed email, phone, and fax workflow support
- Monthly KPI scorecard
- Enhanced QA review
- Escalation support
- Backup and continuity planning
- Quarterly workflow improvement review
All packages include a dedicated associate for up to 40 hours per week. Part-time schedules, specialty-specific roles, bilingual workflows, and billing-heavy scopes may be quoted separately based on complexity. Request a Medical VA →
Compare Medical VA packages by role complexity and operating support.
| Feature | Core | Plus | Executive |
|---|---|---|---|
| Full-time dedicated Medical VA | Included | Included | Included |
| Annual HIPAA training | Included | Included | Included |
| BAA | Included | Included | Included |
| Client interview and approval | Included | Included | Included |
| Scheduling, intake, inbox, and EHR admin | Included | Included | Included |
| Eligibility and prior authorization support | Limited | Included | Included |
| Account manager | Standard support | Dedicated | Dedicated |
| Performance check-ins | As needed | Weekly | Weekly / structured |
| KPI and queue reporting | Basic | Basic | Monthly scorecard |
| Phone, email, and fax workflow support | Optional | Included | Managed |
| QA review | Limited | Included | Enhanced |
| Replacement support | Standard | Priority | Priority + continuity plan |
| Workflow documentation | Client-led | Supported | Managed |
Healthcare virtual assistants, not generic offshore admin labor.
Our talent standard is built around healthcare experience, revenue cycle knowledge, communication quality, and professional accountability, so your associate can fit the realities of a U.S. healthcare practice.
A simple, concierge staffing process.
We handle the sourcing, screening, and matching. You stay in control of who joins your team.
Tell us the role you need
Share the workflows, systems, schedule, and patient-facing responsibilities you are looking for. We help you scope the role.
Choose the right package
Pick Core, Plus, or Executive based on the level of management, reporting, and revenue cycle support your practice needs.
We screen and match
We source, screen, and shortlist healthcare-trained candidates against your role using our talent standard.
You interview and approve
You meet the matched candidates and approve the person who fits your team. You stay in control of the decision.
Your dedicated Medical VA starts
Your associate onboards into your systems and workflows and begins working as a dedicated member of your team.
We support the relationship
We stay involved with performance check-ins, coaching, and continuity support so the engagement keeps working.
Integrated administrative support without operational disruption.
Every engagement includes a signed BAA and structured HIPAA onboarding before access begins. See our HIPAA and compliance posture →
Healthcare professionals, proud of the work they do.
The people behind RCM Staff are skilled Filipino healthcare professionals, not gig workers passing through. We hire for healthcare background and U.S. experience, invest in their growth, and treat them as career team members. That shows up in how they represent your practice.
See the standard every associate is held to in our careers and talent approach →
Medical virtual assistant questions.
How much does a Medical Virtual Assistant cost?
RCM Staff Medical VA packages start at $400 per week or $1,600 per month for a full-time dedicated associate. Plus Managed Medical VA is $575 per week or $2,300 per month. Executive Medical VA is $750 per week or $3,000 per month. Specialized, bilingual, or billing-heavy roles may be quoted separately.
What is the difference between Core, Plus, and Executive?
Core is for practices with clear SOPs that need full-time front-office and administrative support. Plus adds a more experienced Medical VA, account management, weekly check-ins, KPI reporting, and revenue cycle workflow support. Executive adds senior-level support, managed onboarding documentation, security-controlled setup, enhanced QA, and continuity planning.
Is the assistant dedicated to my practice or shared?
Each associate is dedicated to your practice for up to 40 hours per week. They are not shared across unrelated clients. They work inside your systems, follow your workflows, and integrate with your team like an in-house team member.
Can your team work in U.S. time zones?
Yes. Associates are available across East Coast, Central, Mountain, and Pacific schedules so they can match your front-office and operating hours.
How do you handle HIPAA and patient information?
Every engagement includes a signed Business Associate Agreement, structured HIPAA onboarding, and annual HIPAA training before access to patient information begins. Associates work only through approved systems and follow the client's privacy and security requirements.
Which Medical VA package should a practice choose?
Core is usually the starting point when your workflows are documented and your internal team can supervise day-to-day work. Plus is better when you want account management, recurring check-ins, and basic productivity reporting. Executive fits higher-complexity practices that need senior support, stronger QA, managed workflow documentation, and continuity planning.
What does the Executive package include that the other packages do not?
Executive includes a senior Medical VA, managed onboarding and workflow documentation, HIPAA-aligned device and access control setup, managed email, phone, and fax workflow support, monthly performance scorecards, enhanced QA, escalation support, backup planning, and quarterly workflow reviews.
What do Medical VAs not do?
Medical VAs handle administrative and revenue cycle support work. They do not make clinical decisions, provide medical advice, diagnose patients, prescribe treatment, or replace licensed clinical staff.
How quickly can a Medical VA start?
Timelines depend on the role, package, system access, and candidate approval. Most engagements move from approved candidate to onboarding within about one to two weeks, but we confirm a realistic start date during the staffing call.
Pair MVAs with front-end and billing support.
Explore related RCM staffing resources.
Revenue Cycle Management Guide
See how this role fits the full revenue cycle, from scheduling and eligibility through coding, claims, denials, AR, and reporting.
Read the RCM guide →Medical Billing in the Philippines
How RCM Staff builds HIPAA-trained offshore RCM teams in the Philippines for U.S. healthcare organizations.
Trained offshore billing staff →For Solo & Group Practices
Add medical virtual assistant support so your front desk and clinical team can focus on patients.
RCM support for group practices →Medical VA ROI Calculator
Estimate cost differences, recovered admin hours, and operational value from delegating routine non-clinical work to a Medical VA.
Calculate your ROI →Turn your front-office backlog into a defined Medical VA role.
Share your specialty, systems, schedule, patient-facing responsibilities, task queues, and revenue cycle workflows. We'll help you choose the right package and match the role to your practice.
Start the Medical VA RequestClinical judgment and licensed work remain with your provider and internal clinical team.